HLTHIR403C Work effectively with culturally diverse clients and co-workers
Assessor is to use this cover sheet
to record the results of all the assessments in this unit.
Assessment Tasks Outcome
Unit:
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HLTHIR403C
Work effectively with culturally diverse clients and co-workers
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Student ID:
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Student’s Name:
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Assessor’s Feedback
Assessors: Please return
this cover sheet to the student, along with the assessment results and
feedback. A copy must be supplied to the
office and kept in the student’s file with the evidence. Please complete the table above.
Tasks included in this
assessment:
Assessment Tasks
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Title
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Student Initials
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Satisfactory/ Not yet satisfactory
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Signature
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Date
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Re-submission
Satisfactory/ Not yet satisfactory
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Short questions
Multiple choice
questions
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Assessment 1
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Case Study 1
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Assessment
2
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Case Study 2
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Assessment
2
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Research Activity
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Assessment
3
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Assessor’s feedback
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Assessor’s name & signature: ……………………………………………………………………………………………..
HLTHIR403C Work effectively with culturally
diverse clients and co-workers
Assessments
To
achieve a competent result for this unit, you must satisfactorily complete all the assessment
requirements listed below. Your trainer/assessor will give you the timelines
when these assessments need to be submitted.
Assessments for this unit
are as follows:
Assessment Number
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Type of Assessment
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Description and location
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Assessment 1
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Short questions
Multiple choice
True-False questions
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There are a variety of questions found in this booklet.
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Assessment 2
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Case
studies
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There
are two case studies in this booklet. You are required to answer the
questions that follow each case study.
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Assessment 3
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Research activity
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There is a research
activity that has to be undertaken by all students.
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Assessment
4
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Personal journal
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Each student is to keep
a journal of their daily activities while on clinical placements.
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Assessment
5
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Third-party observation
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Each student will be
expected to cover some aspects of this course at the workplace. Your assessor
will give you more details.
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Assessment
6
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Work
placement
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There is a work
placement element to this unit that must be undertaken.
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Assessment 1 – Short questions
Instructions to the student:
Please read all the information given
to you before answering. If you do not understand any of the questions, please
ask your trainer/assessor for assistance.
You must answer ALL the
questions in your own words.
1.
Australia is referred to as a ‘multicultural society’. What does this
mean?
2.
How do migrants legally enter Australia at present?
3.
What is meant by ‘CALD clients’?
4.
Identify three possible cultural differences between yourself and a work
colleague from Iran.
5.
Outline three ways you could try to make a CALD client feel culturally
safe in residential care.
6.
Outline three ways you could show respect to a client from a culturally
diverse background.
7.
Briefly describe three different beliefs about the possible causes of
illness other than the biomedical model.
8.
Outline the six possible stages in developing cultural competence.
9.
Name three procedures a residential care home could introduce to improve
the appropriateness of service delivery to culturally diverse clients.
10.
Outline a communication issue you should be aware of when speaking with an
Aboriginal client.
11.
What ethnic media could be provided for clients in residential care?
12.
Name two possible difficulties for CALD families in accepting a relative
with dementia.
13.
Outline two things that would be important to a Muslim client as he
nears death and after death.
14.
What is a language barrier?
15.
How might a mediator be used to resolve a conflict between a staff
member and client?
16.
From your experience, give your best tips for communicating with a
person who speaks little English.
17. If someone asked you ‘what does normal mean to you’, what would you
say?
18. Culture does
not just mean ‘which country’ you are from or what religion you follow. Name six
other factors to cultural diversity.
19. A
woman complained that she was told not to breastfeed her baby while visiting a
government-run institution. When the relevant department was contacted, they
said that this was contrary to their policy and they would tell the relevant
staff member that he or she had been wrong. They also undertook to provide
further training to ensure that staff would implement their policy correctly.
What did the company do to ensure this type of discrimination did not
happen again?
20. Tina, originally from Malaysia, has worked with a number of
Fijians and sometimes she would touch their curly hair and tell them how nice
and soft it feels. Then one day, she found out that in their culture, one is
not supposed to touch people on the head—and that only the chief can do that.
What is the
impact of the potential conflict in this situation and how could it be
resolved?
Multiple Choice: Choose the correct answer. (For online students: delete the wrong
choices.)
1. Which of the following aspects of
a culturally diverse workplace may influence staff-client relationships?
a. Ways of communicating
b. Gender issues
c. Fluency in English
d. All of the above
2. Aboriginal clients in residential
aged care:
a. may find it hard to settle into mainstream care
b. can easily adapt to mainstream care
c. can only be catered for in special Aboriginal care homes
d. should never enter residential care as it is against custom
3. Culturally diverse staff benefits
the workplace because:
a. they bring different cultural knowledge
b. they may speak another language
c. they can identify with CALD clients
d. all of the above
4. Cultural awareness is:
a. a belief that our own culture is best
b. awareness of the fact that many different cultures live in Australia
c. awareness of differences in values, beliefs and traditions between
different cultures
d. all of the above
5. Cultural stereotyping is:
a. believing that all cultures are the same
b. applying the same traits to everyone from a certain culture
c. believing that all cultures are worthwhile
d. all of the above
6. Ethnocentrism means:
a. believing your culture is the best culture
b. believing your culture is the same as other cultures
c. believing all Australians should adopt a single culture
d. all of the above
7. Following culturally appropriate
work practices will:
a. improve your relationship with a CALD client
b. help a CALD client settle into care
c. show you care about them
d. all of the above
8. Cultural safety in aged care
means:
a. ensuring the environment is free of hazards for CALD clients
b. providing care that accepts and reinforces the CALD client’s culture
c. making sure clients from different cultures are not sharing a room
d. all of the above
9. When working in a cross-cultural
health team, it is important to:
a. be aware of different methods of communication between cultures
b. not talk with members from other cultures if they are shy
c. try to share work with someone from your own culture as they
understand better
d. all of the above
10. Beliefs about the causes of
illness may include:
a. medical/biological causes
b. religious causes
c. magical/supernatural causes
d. all of the above
11. A closed question is:
a. a question you already know the answer to
b. a question that can only be answered by yes or no
c. a question that can only be answered by yes
d. a question that can only be answered by no
12. Active listening means:
a. moving around to assist the client, but still listening
b. listening while you are doing your work
c. showing you are paying attention to the client when they are talking
d. all of the above
13. The largest percentage of our
communication consists of:
a. spoken language
b. body language
c. written language
d. Signs and drawings
14. If you are constructing a health
plan for a client who says yes to everything, what would you do?
a. Ask a family member to interpret
b. Book a professional interpreter
c. Ask a colleague to interpret
d. Any of the above would be correct
True/False
Questions
1. Cultures are constantly changing.
a. True
b. False
2. In residential aged care, sexual preferences, such as wanting to share
a room with a same-sex partner, cannot be catered for.
a. True
b. False
3. Residential care cannot ensure
clients are looked after by the same gender worker, even if their culture
demands this.
a. True
b. False
4. Religious and spiritual
practices will vary between clients of different cultures.
a. True
b. False
5. A care home should not have to
support cultural celebration days for all cultures in their care.
a. True
b. False
6. The care plan should have
information on social/cultural issues for the client.
a. True
b. False
7. You are working with another
carer and the client does not speak English, so it is okay to talk amongst
yourselves.
a. True
b. False
8. If a client does not understand, you might try a language tool.
a. True
b. False
9. In an emergency when you do not understand the client, you can get a
telephone interpreter.
a. True
b. False
10. Cultural differences can cause misunderstandings in the workplace.
a. True
b. False
11. Work ethics are similar in all
cultures.
a. True
b. False
12. Using a mediator in conflict
resolution can often be an appropriate way of dealing with the situation.
a. True
b. False
13. Pointing to something you like or need is normal for every culture.
a. True
b. False
14. If you don’t like Indian people,
you can refuse to care for them.
a. True
b. False
15. An outside ethnic community can
be asked to assist in providing culturally appropriate social entertainment for
clients in residential aged care.
a. True
b. False
Assessment 2 – Case studies
Consider the following scenarios and answer
the questions that follow each.
Case Study 1
Sang is a 26-year-old woman from Korea with an
intellectual disability. Ten years after arriving, Sang now accesses a Disability
Employment Support Service. Sang loves going to the service because the workers
there understand that her English is ‘not so good’ and they realise that being
Korean is very important to her and her family. They even invite people from
the Korean community to come and talk about their culture. When Sang first got
to the service, she was scared of using a telephone interpreter, but workers
encouraged her and now she uses one all the time. She has been learning English
and enjoys practicing with the workers and teaching them some words in her
language, Han-gul. People at the service always ask her how she and her family
feel about the support and activities they provide.
- How does the service show respect for Sang and her family’s culture?
- How does the service maintain an effective, trusting relationship with Sang?
- What communication barriers existed and how were they resolved?
Case Study 2
Achmed is 26 years old
and has cerebral palsy. His parents migrated from Lebanon just before he was born.
He was diagnosed with cerebral palsy early in life. Achmed is Muslim. He lives
independently and receives support services in his own home.
Achmed feels like he
has never been in control of his life and is at the mercy of insensitive
service providers. Ten years ago, he was playing some Arabic music and a worker
told him to turn it off because she didn’t like ‘that wog s*^t’. When he
complained, the manager told him that his music was offensive to some people
and he should consider their feelings. Recently, he was watching the news on TV
and he heard his personal carers saying that ‘all those bloody tea towel heads are
criminals and terrorists’. He feels nothing has changed in 10 years but is too
scared to complain because he thinks the service will be taken away.
- Were the carers showing sensitivity to Achmed? Why or why not?
- Why didn’t Achmed want to complain this time?
- What could the service have done to demonstrate cultural appropriateness? What kind of strategies could they put in place to eliminate bias and discrimination?
Assessment 3 – Research Activity
Diversity in
Australian society
You may have to refer to the following websites for information:
•
The Australian Bureau of Statistics website www.abs.gov.au for the 2011 Census Quickstats and Census of Population and Housing
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The Australian Government Department of
Immigration: Immigration and Citizenship fact sheets www.immi.gov.au/media/fact-sheets
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Type ‘overseas population statistics’ into
Google for Australia and by state
If needed, reference your answers.
1. What percentage of the population of Australia is born
overseas?
2. What percentage of the households in Australia speaks two or
more languages in the home? What are the most common languages, other than
English, spoken in Australian households?
3. What percentage of Australia’s population is in the over-65 age
group?
4. What percentage of Australia’s population is of Aboriginal and
Torres Strait Island heritage?
5. When were the Aboriginal and Torres Strait Islanders given
equal rights?
6. What health problems are experienced by Aboriginal and Torres
Strait Islanders that are different from the rest of the Australian population?
7. Why do Indigenous people find it hard to live in mainstream
residential aged care homes? What is being done about this?
8. What
benefits can you identify that have resulted from the cultural diversity of
Australia?
9. What
can you identify in Australian culture that has changed over the last 30 years?
10. How
can aged care homes try to accommodate people from different cultures and who
speak languages other than English?