CHCCS411C Work effectively in the community sector, and
CHCHC311C Work effectively in home and community care
Assessor is to use this
cover sheet to record the results of all the assessments in these units.
Assessment Tasks Outcome
|
Unit:
|
CHCCS411C Work effectively in
the Community Sector, and
CHCHC311C Work Effectively in
Home and Community Care
|
|
Student
ID:
|
|
|
Student’s
Name:
|
|
Assessor’s Feedback
Assessors:
Please return this cover sheet to the student, along with the assessment
results and feedback. A copy must be
supplied to the office and kept in the student’s file with the evidence. Please complete the table above.
Tasks
included in this assessment:
|
Assessment Tasks
|
Title
|
Satisfactory/ Not yet satisfactory
|
Assessor’s Signature
|
Date
|
Re-submission Satisfactory/ Not yet satisfactory
|
|
Short-answer
questions
|
Assessment
1
|
|
|
|
|
|
Case
study 1
|
Assessment
2
|
|
|
|
|
|
Case
study 2
|
Assessment
2
|
|
|
|
|
|
Case
study 3
|
Assessment
2
|
|
|
|
|
|
Case study
4
|
Assessment
2
|
|
|
|
|
|
Case
study 5
|
Assessment
2
|
|
|
|
|
|
Research
activity
|
Assessment
3
|
|
|
|
|
|
Assessor’s Feedback
|
|
||||
Assessor’s name &
signature…………………………………………………………..
|
Unit:
|
CHCH311C Work Effectively in Home and Community Care
CHCCS411C Work effectively in the Community Sector
|
|
Student ID:
|
|
|
Student’s Name:
|
Assessment
Instruction
To
achieve a competent result for this unit, you must
satisfactorily complete all the assessment requirements listed below. Your
trainer/assessor will give you the timelines when these assessments need to be
submitted.
Assessments for these units are as follows:
|
Assessment
Number
|
Type of Assessment
|
Description and
location
|
|
Assessment 1
|
Short Questions
|
These are 40 short
questions found in this booklet.
|
|
Assessment 2
|
Case study
|
There are five case studies in this booklet. You
are required to answer the questions that follow each case study.
|
|
Assessment 3
|
Research activity
|
There is one research activity in this booklet.
Follow the instructions given.
|
|
Assessment 4
|
Personal journal
|
Each student is to keep a journal of their daily
activities while on clinical placements.
|
|
Assessment 5
|
Workplace
observation
|
Each student will be expected to cover some aspects
of this course at the workplace. Your assessor will give you more details.
|
Assessment 1 -
Short questions
1.
It is important to maintain confidentiality of your clients in line
with the policies, procedures, regulations and codes of practice of the
organisation you work for. Give two ways how you can do this.
2.
It is important to understand that your clients have rights and
responsibilities, even as you do as an aged care worker. What are your client’s
rights and responsibilities? What are your rights and responsibilities as a
worker? Give three examples of each.
Rights of client:
Responsibilities of client:
Rights of aged care worker:
Responsibilities of aged care
worker:
3.
As a carer, you will come
across conflicts of interest.
a. Briefly explain the meaning of ‘conflict of interest’.
b. Give an example of a ‘conflict of interest’.
c. What would be the procedure if you became aware of a conflict of
interest?
4.
Every organisation should have a policy and procedure regarding
communication. Name two reasons why a Communication Policy & Procedure
would be necessary in a workplace.
5.
Aged Care has two models of service delivery: Residential care &
HACC. Briefly explain what each of these does, and then explain the
relationship between the two.
Residential Care
HACC
Relationship of the two
services
6.
As a carer, it is important that we respect workers from other
services. Briefly explain why it is important that we respect workers from
different services in the community services sector.
7.
Explain two ways how you can gain and maintain awareness of current
issues influencing community work and/or service delivery, including issues for
Aboriginal and Torres Strait Islander peoples.
8.
Give two ways you can demonstrate in your
work a sense of commitment to the underpinning values and philosophy of the
community services sector.
9.
Aged care
workers are paid by a certain award set by the Government. True or False
10.
Where would
you go to clarify information in the following circumstances?
a. If you were unsure what your tasks for the day
were
b. Whether you can give information about your
client to their next-door neighbour
11.
There are
four standards and 44 outcomes that are used in Aged Care Accreditation. Refer
to Appendix 1 – ‘Accreditation Standards for Aged Care’. Name two of the
standards and two expected outcomes for each. Explain how they apply to your
work in aged care.
a.) Standard _______
Two expected outcomes:
b.) Standard _______
Two expected outcomes:
12. List
three ways that clients in the workplace can ensure a commitment to access and
equity?
13.
A carer
should always work within their scope of practise. Briefly explain what is
meant by the term ‘scope of practise’. How would you find out what your scope
of practice is?
14.
In the aged
care sector, there are issues that require mandatory reporting to the police
and issues that you would report to your supervisor.
a) Give an example of
issue that you would report to your supervisor and another that would require
reporting to the police.
Reportable to
Supervisor:
Reportable to Police:
b) Community services
also include working with children. Who is/are mandated to report cases of
suspected or witnessed child abuse in Victoria?
15.
We will often
have to put aside our own personal values, beliefs, emotional issues and
attitudes in order to provide the appropriate care for our clients. Give an
example of when you may have to do this.
16.
You are
working as a carer for a large organisation. You decide that you want to do
some extra study and are not quite sure what is available.
a)
Who might you
ask for help with this question?
b)
Where might
you look for information on courses that are available to you?
c)
What steps
would you have to take in order to apply for a course?
d)
What is the
importance of updating and maintaining your skills in any job?
17.
Every care
worker needs to identify & prioritise their work goals in accordance with
organisational policies and procedures. True or False
18. A performance appraisal is a review which includes self-evaluation
& discussion of an employee's performance of assigned duties and
responsibilities. It requires staff to evaluate their own work performance,
supervisors to assess the staff member and then a meeting between the parties
to discuss areas for improvement, further training required, as well as the
staff member’s strong points. These are usually conducted after your
probationary period of work and annually thereafter.
a.) Why is this process important?
b.) Should you
accept feedback non-defensively? Why?
c.)
What are some
other ways you can get feedback?
d.) If a co-worker let you know that you were
completing a task the wrong way, what would you do?
19.
Name three
Acts that applies to working in the community services sector.
20.
Every support
care worker is expected to make suggestions for continuous improvement at their
workplace in accordance with organisational policies and procedures. True or
False
21.
There are
many policies and procedures in the workplace which sometimes need to be
changed and updated. If you have identified a policy that requires updating or
changing, how would you go about letting the appropriate person know?
22.
Where would
you find information on relevant organisational procedures,
policies, awards, standards and legislation?
23. Employees & employers have rights and
responsibilities and a duty of care towards all stakeholders. True or False
24. People have many differences.
They may be cultural differences or differences based on a person’s age,
gender, social upbringing or even disability. Explain one such difference and
what adjustments you may have to make to achieve your work goals.
25. Briefly explain the following
terms:
·
Duty of care
·
Legal responsibilities
·
Organisational goals
26. If you noticed that your fellow
staff member was not wearing the correct PPE (personal protective equipment,
such as gloves when handling infectious waste) whilst attending to clients’
needs, what would your course of action be?
27. What would be the procedure for
disposing of infectious waste materials?
28. Briefly explain the duty of
care of each of the following:
Carer
Supervisor
Assessment care management
29. Give an example of a cultural
and religious issue you may encounter when providing care in a person’s home
and how you would work around this.
Cultural:
What would you
have to do?
Religious:
What would you
have to do?
30. You will find people have
different attitudes to things such as cleaning, food and personal care. Give an
example of where this may differ using the situations below.
Differences between family
members
Gender roles
Cultural practices
Religious requirements
Motivation to retain
independence/capacity
31. Explain the importance of
showing respect for your clients and others in your work practices.
32. Why is it important to follow
policies and procedures in relation to the following?
Travel (both with and without
clients) in your car:
Storage of equipment:
Maintaining client records:
33. Why would it be important to
understand the role and function of your organisation and the role you play in
this?
34. Our home and belongings are
important to us, just as they are to our clients. Why do you think this is?
35. Circle the correct answer/s. (For online
students, delete the incorrect answers.)
Basic home fire safety includes
knowledge of:
a) Behaviour that may contribute
to fire injury and/or fatality
b) High fire risk groups
c) Optimum placement of smoke
alarms
d) Referring client for smoke
alarm installation and maintenance
e) Role of a working smoke alarm
f) Smoke alarm testing and
cleaning
g) Types of smoke alarms
h) All the above
36. There are many legal and
ethical implications of working in a Home and Community Care setting. Name one
of each.
Legal:
Ethical:
37.
It
is important for a carer to have safety as number one priority especially when
it comes to client care. What could be a potential threat to personal safety?
a.
Challenging behavior
b.
Not reading communication book
c.
Sexual harassment
d.
Visitors coming to client’s home
e.
Not taking regular breaks
f.
All of the above
38.
As
a carer, you have a role to observe any changes in the work environment or
client behaviour and report or initiate action within your own area of
responsibility, to address any potential workplace hazards. Name four issues
that you need to take action and report on.
39. Give one reason why it is important for all healthcare workers to
maintain a high level of personal hygiene, dress standard and work practices
according to their organisation’s manual handling and infection control
requirements and how they can do this.
40.
Briefly explain why PPE
should always be used in accordance with standard precautions.
41.
List
three standard precautions that community service workers should always follow.
Assessment 2 –
Case studies
Consider the
following case studies and answer the questions that follow each.
Case Study 1
You have just been introduced to a new staff member at your organisation
with whom you will be working. This staff member is a young Thai man who is in
his mid-20s. This brings back memories of having your wallet stolen in Thailand
when you were there on holidays a couple of years ago. Having your wallet
stolen caused you a lot of trouble at the time.
When you meet the man, you tell him about your holiday and how you
believe that Thailand is unsafe and that although most Thais are Buddhists,
they are mostly very greedy people and that all Thais are poor and all they
want is money. Other staffs also hear you talking and a family member of one of
your clients is also nearby and can hear what you are saying.
You find out the
next day that the man has requested not to work with you and a complaint has
been lodged about the comments that you have made.
a.
Why do you think
did the man request not to work with you?
b.
How were policies
and procedures NOT followed in this communication?
c.
If you found out that you had offended the
man, how could you have gone about resolving any issues of interpersonal
differences or conflict?
d.
What could a workplace do to make sure that
all workers develop their communication skills according to the diversity of
the workers’ cultural backgrounds?
Case
Study 2
Nina is a supervisor at a counselling service. The service is short of
relief/casual staff, and so the coordinator has requested that some of Nina’s
staff work double or triple shifts, often on their own.
Workers are covered by an award that specifies minimum breaks between
shifts and provisions for time off. Nina recognises that this practice goes
against the award and that the health of her staff may be put at risk. She
believes that this is unethical and has to think about her options for
reporting and/or dealing with it in some other way.
a)
What should Nina
do about this situation?
b)
What are employee
rights in this situation?
c)
What are employer
responsibilities in this situation?
d)
If the staff did
work double or even triple shifts because the coordinator asked them to and an
accident occurred because staffs were tired from not having adequate time off,
who would be responsible?
e)
What are the
coordinator’s legal responsibilities in this instance and what may be the
consequence?
Case Study 3
Michael is 40 years old. He is the primary carer
of his 69-year-old mother, Susana, who has a number of health complications.
Michael is travelling interstate and you have been asked to do a respite this
weekend. You gladly accept.
Facts
about this scenario:
·
Michael takes you around the house before
he leaves for interstate and points out the smoke alarm, the fire blanket, the
fire extinguisher, doors and their keys.
·
He informs you that Susana is a heavy
smoker and a deep sleeper.
·
There is only one phone in Susana’s room.
·
You have your mobile phone and it is
working.
·
Susana has a hearing impairment as well as
a failing sense of smell.
·
Her vision is perfect though.
·
There is a gas heater in the lounge room
and Susana is on oxygen therapy.
a.
Name at least three things that you need to
check to ensure the safety of yourself and Susana before you retire for the
night.
b.
Suggest how you would communicate with
Susana if a fire broke out in the middle of the night, considering she has a
hearing impairment as well as a failing sense of smell.
Case Study 4
Georgia is very
excited. It is her first day at her new job, working as a Home and Community
Care worker with Sunnyside Home Services. One week ago, she attended an
induction/orientation session and it was explained to her what her roles and
responsibilities would be. She was given information regarding the location of
policies and procedures and was asked to read and make sure that she
understands it all. She was also given explanation about her salary and what award
she falls under. She was also told in case she wanted more information on
awards that she could talk to the Human Resource department or read from Fair
Work Australia. If Georgia is unsure of anything, she must ring and check with
her supervisor.
Her first client
is Mrs Burton, who is to receive help with showering, dressing and changing her
bed linen at 9am.
Neatly dressed in
her uniform, with her name badge clearly visible, Georgia arrives at Mrs
Burton’s house at 9am and knocks on the door. She waits for Mrs Burton to
answer, then introduces herself, explains that she works for Sunnyside Home
Services and lets Mrs Burton know that she is there to assist her this morning.
She then asks if this is okay.
When Mrs Burton
lets her in, Georgia notices that Mrs Burton has a small dog that keeps barking
and is very excited at the new visitor. Georgia loves dogs and asks Mrs Burton
what breed of dog it is. Mrs Burton immediately warms to Georgia and begins
chatting about ‘Fido’ and what good company Fido is, especially that she is on
her own since her husband passed away five years ago. Georgia can see that Mrs
Burton loves ‘Fido’ very much. Georgia listens attentively and shows Mrs Burton
that she is interested by asking lots of questions.
Georgia asks Mrs Burton
if she is ready to shower and remembers from reading Mrs Burton’s care plan
that Mrs Burton prefers to sit in the shower on a ‘shower seat’. Georgia asks
Mrs Burton to show her where the bathroom is, so that she can prepare any
equipment before starting. Georgia sees
the ‘shower seat’ and notices that one of the legs of the seat is partially
broken. She explains to Mrs Burton that it is unsafe and that she must not use
it. Georgia remembers from the care plan that Mrs Burton is able to stand up in
the shower if needed, so she
explains that today she will have to assist Mrs Burton this
way and that she will arrange with her supervisor to have a new ‘shower seat’ the next time she visits.
When Georgia
finishes assisting Mrs Burton with her shower, she then assists Mrs Burton to
get dressed. Mrs Burton tells her that she is now having trouble fastening her
buttons, whereas before she could manage this on her own. Georgia makes a
mental note to let her supervisor know of this change as soon as she is
finished.
Georgia asks Mrs
Burton where the clean linen is kept and sets about preparing to change the
linen on Mrs Burton’s bed. Georgia notices that Mrs Burton has soiled the
sheets, so she puts on gloves to remove these.
Once finished,
she asks permission to sit on the sofa with Mrs Burton to have a chat, but Fido
won’t stop barking and seems like he may bite. Georgia asks Mrs Burton if she
can put Fido outside while they chat, concerned that Fido might bite her. Mrs
Burton puts Fido out and begins to tell Georgia about how she misses her
husband. She also tells Georgia that her children often visit so this makes her
happy. Georgia tells Mrs Burton that she must leave as she has another
appointment but that she will be back in two days’ time to assist again.
Georgia completes
her time sheet and travel log later that day and emails this to her supervisor.
Georgia catches
up with a good friend later that day and chats about how she enjoys her new
job. Her friend asks her about Mrs Burton and what her house is like, but
Georgia explains that she must keep confidentiality of her clients and that she
is unable to tell her friend any details.
|
(a)
How was Georgia
made aware of her roles and responsibilities?
|
|
|
(a)
If she is
unsure of anything, what must she do?
|
|
|
(b)
Where can
Georgia get information about the award she is under?
|
|
|
(c)
How does Mrs
Burton know who Georgia is and where she is from when she meets her for the
first time?
|
|
|
(d)
In what way
does Georgia establish a positive relationship with Mrs Burton?
|
|
|
(e)
What does
Georgia notice about Mrs Burton that needs to be reported to her supervisor?
|
|
|
(f)
How does
Georgia show respect for Mrs Burton’s belongings?
|
|
|
(g)
How does
Georgia maintain confidentiality?
|
|
|
(i.)
What
documentation does Georgia fill up on completion of her work?
|
|
|
(h)
Who does
Georgia give this information to?
|
|
Case
Study 5
As Rose was putting the washing in the
machine, James’ children turned up to visit him. James asked that Rose not
vacuum today, that she just swept the floor, because it would be too noisy.
Rose respected James’ choice and swept and washed the floor. Rose went to clean
the bathroom and found that the only cleaning product was bleach. It is stated
in the workers’ handbook that she is not allowed to use bleach. James insisted
that is all he has ever used and that is what he wanted her to use, and all the
children agreed. Rose decided to go and prepare lunch, when James asked her if
she could cook lunch for all his children as well.
According to the care plan, when Rose arrived
at James’ home, she was to:
·
Put
a load of washing in the machine
·
Vacuum
all the floors in the kitchen, lounge hall and bedroom
·
Clean
the shower, bathroom sink and the toilet
·
Prepare
lunch for James
·
Hang
out the washing and do the dishes
1.
Is
the case study set in a Home and Community Care environment? Yes or No
2.
Should Rose have vacuumed the floors as stipulated in the care plan or should
she have respected James’ choice? Explain your answer.
3. Should Rose use the bleach as it is the
choice of the client or should she follow the policy of her employer? Explain
your answer.
4.
Should Rose prepare a meal for James only or for his children as well?
Explain your answer.
5. Should Rose ring her manager and report the situation and the issues
that are arising? Explain your answer. What other reporting should Rose
undertake?
Assessment 3 – Research Activity 1
a.
What is the
HACC Program?
b. What are some of the services
funded through the HACC programme?